Terms of Use

Salesgee is a business management and CRM platform built for ecommerce sellers, business owners, sales teams, call agents, marketers, fulfillment teams, delivery teams, accountants, and operational staff. Salesgee helps businesses manage: • Orders • Customers • Products • Inventory • Staff • Sales forms • Campaigns • Agents • Delivery tracking • Income • Expenses • Reports • Notifications • Audit logs • Settings • Subscriptions and plan limits Salesgee is a software platform. We do not sell your products, deliver your orders, collect money from your customers on your behalf unless a specific payment feature says so, or guarantee the performance of your business.

You may use Salesgee only if you: • Are at least 18 years old; • Have legal authority to accept these Terms; • Are using Salesgee for lawful business purposes; • Provide accurate account and business information; • Comply with these Terms and all applicable laws. If you use Salesgee on behalf of a company, business, organization, or team, you confirm that you have authority to bind that business to these Terms. In these Terms, "you" means both the individual user and the business or organization using Salesgee.

To use Salesgee, you may need to create an account or be invited by a business owner or administrator. You are responsible for: • Keeping your login details secure; • Using strong passwords; • Preventing unauthorized access; • Ensuring your account information is accurate; • Managing users and staff access; • Immediately reporting suspicious activity. You are responsible for all activity that happens under your account unless the activity was caused by Salesgee's proven security failure. Salesgee may refuse, suspend, or terminate accounts that provide false information, violate these Terms, abuse the platform, or create security, legal, operational, or reputational risk.

Salesgee allows businesses to create staff accounts and assign roles or permissions. Business owners and administrators are responsible for: • Choosing who can access their Salesgee workspace; • Assigning appropriate permissions; • Removing inactive or unauthorized staff; • Reviewing user activity; • Ensuring staff members use Salesgee responsibly; • Protecting confidential business and customer information. Staff users may only access the areas and data they are authorized to access. Any misuse by your staff, contractors, agents, marketers, delivery team, or invited users may be treated as misuse by your business.

Your business data belongs to you. Salesgee does not claim ownership of your customer records, orders, products, campaign data, staff records, sales records, delivery records, inventory records, income records, expenses, reports, or business settings. You grant Salesgee permission to process your business data only as needed to: • Provide the platform; • Display dashboards and reports; • Store and retrieve records; • Process orders and customer information; • Manage staff permissions; • Send notifications; • Support integrations; • Provide customer support; • Maintain backups; • Improve reliability and security; • Comply with legal obligations. We do not sell your business data.

When you upload, import, collect, or store customer data in Salesgee, you confirm that you have the legal right to do so. Customer data may include names, phone numbers, email addresses, delivery addresses, order details, payment status, delivery information, and related notes. You are responsible for: • Collecting customer data lawfully; • Informing customers how their data will be used; • Using customer data only for legitimate business purposes; • Handling deletion, correction, or privacy requests from your customers; • Complying with applicable data protection, consumer protection, marketing, and communication laws. Salesgee provides the tool. Your business remains responsible for how it uses customer data.

Your use of Salesgee is also governed by our Privacy Policy. Salesgee is built with security-focused controls, including authentication, permission checks, business-level data separation, audit logging, and encryption safeguards. However, no online service can guarantee absolute security. You understand that internet-based services carry inherent risks, including unauthorized access, system failure, third-party service disruption, and user error. You agree to use Salesgee responsibly and to protect your account, devices, staff access, and business data.

Salesgee may offer free, trial, paid, lifetime, promotional, or custom plans. Each plan may include specific limits, such as: • Number of staff users; • Number of orders per month; • Number of products; • Number of sales forms; • Access to reports; • Access to exports; • Access to integrations; • Access to advanced features; • Support level; • Storage or usage limits. You agree not to bypass, manipulate, or abuse plan limits. Salesgee may update plan features, limits, prices, or availability from time to time. Where required, we will provide reasonable notice of material changes affecting active paid subscriptions.

If you subscribe to a paid plan, you agree to pay all applicable fees. Fees may be billed monthly, annually, per user, per workspace, per usage volume, or according to the plan you select. You are responsible for: • Providing valid payment information; • Paying fees when due; • Paying applicable taxes, levies, or transaction charges; • Keeping billing details up to date; • Reviewing your plan before payment. If payment fails, Salesgee may suspend, restrict, downgrade, or terminate access to paid features until payment is resolved. Unless otherwise stated, all fees are exclusive of taxes and third-party payment charges.

Paid subscriptions may renew automatically unless cancelled before the renewal date. You may cancel your subscription according to the cancellation process available in your account or by contacting Salesgee support. Cancellation stops future billing but does not automatically refund previous payments. Refunds, if available, will be handled according to the refund policy stated on the pricing page, invoice, checkout page, or subscription agreement at the time of purchase. Where no specific refund policy is stated, payments are generally non-refundable except where required by law or approved by Salesgee at its discretion.

Salesgee may offer free trials, demo accounts, sample dashboards, demo orders, test records, or preview environments. Demo data is provided for illustration only. It may not represent real business performance, revenue, delivery success, inventory movement, or customer activity. Salesgee may modify, reset, limit, or remove demo accounts or trial access at any time. You must not use demo accounts to store sensitive, real, confidential, or production business data unless Salesgee clearly states that the environment is suitable for production use.

You agree to use Salesgee only for lawful, honest, and legitimate business purposes. You must not use Salesgee to: • Commit fraud; • Send spam; • Harass, threaten, or abuse anyone; • Sell illegal, harmful, counterfeit, stolen, or prohibited products; • Violate privacy, consumer protection, or marketing laws; • Upload malicious code; • Attempt unauthorized access; • Interfere with platform performance; • Abuse APIs, forms, campaigns, or automation tools; • Collect data without proper authority; • Misrepresent your identity or business; • Circumvent subscription limits; • Reverse engineer, scrape, copy, or exploit the platform; • Use Salesgee in a way that damages our infrastructure, reputation, users, or partners. Salesgee may investigate and restrict accounts suspected of misuse.

You may not use Salesgee to manage, promote, sell, deliver, or support activities involving: • Illegal goods or services; • Fraudulent offers; • Stolen goods; • Counterfeit products; • Unauthorized financial schemes; • Weapons or restricted dangerous items; • Illegal drugs or controlled substances; • Human exploitation; • Hate, violence, or terrorist activity; • Phishing, scams, or impersonation; • Malware, spyware, or unauthorized surveillance; • Any activity that violates applicable law or payment/network provider rules. Salesgee may suspend or terminate accounts involved in prohibited activities without prior notice.

Salesgee may allow you to create sales forms, marketing campaigns, customer messages, email campaigns, SMS campaigns, WhatsApp workflows, or other communication tools. You are responsible for ensuring that all communications sent through or connected to Salesgee: • Are lawful; • Are not misleading; • Respect customer consent; • Include required opt-out options where applicable; • Do not violate anti-spam, telecom, marketing, consumer protection, or privacy laws; • Do not impersonate another person or business. Salesgee may restrict messaging or campaign features if we detect abuse, excessive complaints, suspicious activity, or legal risk.

Salesgee helps you organize operational records, but you remain responsible for verifying the accuracy of your business data. You are responsible for: • Confirming order details; • Updating delivery statuses accurately; • Managing product and inventory records; • Reconciling income and expenses; • Training staff and agents; • Reviewing reports before making business decisions; • Resolving customer disputes; • Maintaining your own accounting, tax, and compliance records. Salesgee reports and dashboards are provided for business visibility and decision support. They should not be treated as professional accounting, legal, tax, or financial advice.

Salesgee may connect with third-party services such as WordPress, WooCommerce, payment gateways, SMS providers, email providers, WhatsApp API providers, hosting services, analytics tools, delivery tools, or other platforms. Third-party services are controlled by their own providers, not Salesgee. Salesgee is not responsible for: • Third-party downtime; • API changes; • Pricing changes; • Data loss caused by third-party systems; • Failed delivery of third-party messages; • Payment provider errors; • External plugin conflicts; • Hosting limitations; • Changes made by WordPress, WooCommerce, or other platforms. Your use of third-party services may be subject to their own terms, privacy policies, and fees.

If you install the Salesgee WordPress plugin, you are responsible for maintaining your WordPress environment. This includes: • Keeping WordPress updated; • Keeping plugins and themes updated; • Using secure hosting; • Maintaining backups; • Avoiding plugin conflicts; • Securing admin accounts; • Using trusted themes and plugins; • Monitoring server performance. Salesgee is not responsible for damage caused by insecure hosting, outdated WordPress installations, third-party plugin conflicts, malware, unauthorized admin access, or server misconfiguration.

Salesgee, including its software, design, dashboards, workflows, branding, code, documentation, logos, user interface, product architecture, features, and related materials, is owned by Salesgee or its licensors. You may not copy, resell, reproduce, modify, distribute, reverse engineer, or create competing products from Salesgee unless we give written permission. Using Salesgee does not transfer ownership of our technology, brand, code, designs, or intellectual property to you.

If you send us ideas, suggestions, feature requests, bug reports, product improvements, or feedback, you allow Salesgee to use them without restriction or compensation. This helps us improve the platform. You agree that Salesgee may build, modify, or release features based on user feedback without owing ownership, royalties, credit, or payment to the person or business that submitted the idea.

Salesgee may update, improve, modify, remove, or replace features from time to time. We may make changes to: • Improve performance; • Fix bugs; • Strengthen security; • Add new features; • Remove outdated features; • Comply with legal requirements; • Improve user experience; • Protect platform integrity. We will try to avoid unnecessary disruption, but we do not guarantee that every feature will remain available permanently.

Salesgee aims to provide a reliable, high-quality service. However, we do not guarantee uninterrupted, error-free, or always-available access. Salesgee may be unavailable due to: • Maintenance; • Updates; • Hosting issues; • Third-party outages; • Internet problems; • Security incidents; • Server errors; • Force majeure events; • User-side configuration issues. Support availability may depend on your plan. Salesgee may provide support through email, chat, documentation, help desk, community, or other channels.

Salesgee may suspend, restrict, or terminate your account if: • You violate these Terms; • You fail to pay fees; • Your use creates security risk; • Your use creates legal risk; • Your account is involved in fraud or abuse; • You misuse customer data; • You attempt unauthorized access; • You violate acceptable use rules; • We are required to do so by law; • Continued service would harm Salesgee, users, partners, or infrastructure. You may stop using Salesgee at any time. Termination does not remove your obligation to pay fees already due.

Depending on your plan and account status, Salesgee may provide tools to export certain business data. You are responsible for exporting any data you need before closing your account or allowing your subscription to expire. After account closure, Salesgee may delete, archive, anonymize, or restrict access to your data according to our retention policies, legal obligations, backup schedules, and operational requirements. Some records may be retained where necessary for security, fraud prevention, accounting, dispute resolution, legal compliance, or audit purposes.

Salesgee is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, Salesgee makes no guarantee that: • The platform will always be available; • Every error will be fixed immediately; • Reports will always be perfectly accurate; • Third-party integrations will always work; • Your business will make more sales; • Your staff will perform better; • Your customers will complete payment; • Your deliveries will succeed; • Your campaigns will generate profit; • Your data will never be affected by events outside our control. You are responsible for reviewing platform outputs before relying on them for business, tax, accounting, financial, legal, or operational decisions.

To the maximum extent permitted by law, Salesgee will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages. This includes loss of profit, loss of revenue, loss of customers, loss of goodwill, business interruption, data loss, failed delivery, campaign failure, staff misuse, customer disputes, third-party service failure, or unauthorized access caused by your own actions or systems. Where liability cannot be fully excluded, Salesgee's total liability will be limited to the amount you paid to Salesgee for the affected service during the three months before the claim arose. Some jurisdictions do not allow certain liability limits, so some limits may not apply to you.

You agree to defend, indemnify, and hold Salesgee, its owners, employees, contractors, partners, and affiliates harmless from claims, damages, losses, liabilities, costs, and expenses arising from: • Your use of Salesgee; • Your business operations; • Your products or services; • Your customer disputes; • Your staff or agent activity; • Your violation of these Terms; • Your violation of law; • Your misuse of customer data; • Your breach of third-party rights; • Content, records, or data you upload into Salesgee.

Salesgee will not be responsible for delays or failures caused by events outside our reasonable control. This may include internet outages, hosting failures, payment provider issues, third-party API failures, natural disasters, government actions, war, civil unrest, labor disputes, cyberattacks, power failures, regulatory changes, or other events beyond our control.

Salesgee may update these Terms from time to time. When we make material changes, we may notify users through the platform, email, website notice, or another reasonable method. Your continued use of Salesgee after changes become effective means you accept the updated Terms. If you do not agree with the updated Terms, you should stop using Salesgee and cancel your account where applicable.

These Terms are governed by the laws of the Federal Republic of Nigeria, unless another jurisdiction is required by applicable law. Before starting a formal dispute, both parties agree to first try to resolve the issue in good faith by contacting each other. If the dispute cannot be resolved informally, it will be handled through the appropriate courts or dispute resolution process located in Lagos, Nigeria, unless applicable law requires otherwise.

For questions about these Terms, billing, account access, privacy, security, or support, contact us at: Salesgee Email: support@salesgee.com Business Address: Lagos, Nigeria