Privacy Policy

We built Salesgee with one clear principle: your data belongs to you. We do not sell your business data. We do not sell your customer data. We do not expose one business's records to another business. We do not use your private business records to compete with you. We only process your data to provide, secure, improve, and support the Salesgee service. Salesgee uses security-focused architecture, access controls, business-level data separation, authentication, permission checks, activity logs, and encryption safeguards to help protect your information. No online platform can honestly promise zero risk, but Salesgee is designed to reduce risk with strong technical, administrative, and operational controls.

Depending on how you use Salesgee, we may collect the following categories of information. Account and Business Information This may include: • Business name • Owner name • Email address • Phone number • Login information • Staff account details • Business profile information • Subscription or plan information • Settings and preferences Customer and Order Information Salesgee helps businesses manage customer and order records. This may include: • Customer names • Customer phone numbers • Customer email addresses • Delivery addresses • Order items • Order values • Payment status • Delivery status • Notes related to orders or fulfillment • Campaign or sales form source Staff and Permission Data For businesses using team features, Salesgee may process: • Staff names • Staff emails • Assigned roles • Permissions • Account status • Activity history • Assigned orders, campaigns, or delivery records Product, Inventory, and Fulfillment Data This may include: • Product names • Product prices • Stock levels • Inventory movements • Agent stock records • Delivery agent assignments • Fulfillment status • Returned, cancelled, delivered, or failed delivery records Financial and Reporting Data Salesgee may process business records such as: • Income records • Expense records • Sales reports • Revenue summaries • Campaign performance • Order performance • Product performance • Business analytics Technical and Security Information When you use Salesgee, we may collect technical data such as: • IP address • Browser type • Device information • Login timestamps • User agent • API activity • Error logs • Security logs • Audit logs • Usage activity within the platform This helps us secure the platform, detect abuse, investigate issues, improve performance, and protect users.

Salesgee uses information only for legitimate business, security, support, and service-delivery purposes. We use data to: • Create and manage your Salesgee account • Provide CRM and order management features • Process orders, customers, products, inventory, and reports • Manage staff roles and permissions • Display dashboards and business analytics • Support delivery tracking and fulfillment operations • Process subscriptions and plan limits • Send important account, security, and product notifications • Provide customer support • Improve platform reliability and performance • Detect, prevent, and investigate fraud, abuse, unauthorized access, and security incidents • Maintain audit logs for accountability • Comply with legal, tax, regulatory, or contractual obligations We do not use your customer list, order records, or private business data for unrelated advertising or resale.

Your business data remains yours. Salesgee does not claim ownership of your customers, products, orders, staff records, campaign data, financial records, or business reports. You grant Salesgee permission to process your data only as needed to provide and secure the platform, deliver requested features, troubleshoot issues, maintain backups, improve service quality, and comply with applicable law.

When you add customer information into Salesgee, you are responsible for ensuring that you have the right to collect, upload, and use that information. For example, if your business collects customer names, phone numbers, delivery addresses, or order details, you should ensure that your customers understand how their data will be used for order processing, delivery, communication, and support. Salesgee acts as a service provider or data processor for customer data you upload, while your business remains responsible for the relationship with your customers.

Salesgee takes data security seriously. We use a combination of technical and operational safeguards designed to protect your data from unauthorized access, misuse, alteration, loss, or disclosure. These safeguards may include: • Secure authentication • Role-based access control • Business-level tenant isolation • Permission enforcement • Encrypted data transmission • Encryption at rest where supported by infrastructure • Secure API access controls • Nonce and session protection • Prepared database queries • Input sanitization • Audit logging • Activity monitoring • Restricted administrative access • Backup and recovery controls • Security-focused development practices Salesgee is designed so that one business cannot access another business's private orders, customers, staff, reports, settings, or financial records.

Salesgee uses encryption and secure communication practices to protect data during transmission between your device and our services. Where technically supported by the hosting infrastructure, data may also be encrypted at rest. For features explicitly described as end-to-end encrypted, Salesgee will apply end-to-end encryption so that only authorized participants can access the protected content. However, not every platform feature may be end-to-end encrypted, especially where Salesgee must process data to display dashboards, generate reports, manage orders, send notifications, support search, or provide business analytics. We will not falsely label features as end-to-end encrypted unless that protection is technically implemented for that specific feature.

Salesgee includes role and permission controls to help business owners manage who can access specific areas of the platform. Depending on assigned permissions, staff may have access to orders, customers, products, inventory, delivery records, campaigns, reports, finance, settings, notifications, or audit logs. Business owners and administrators are responsible for assigning appropriate roles, removing inactive staff, reviewing permissions, and protecting account credentials. Salesgee helps enforce permission controls, but each business must manage its users responsibly.

To protect businesses and improve accountability, Salesgee may record audit logs for important actions such as: • Creating records • Updating records • Deleting records • Changing order status • Changing staff permissions • Updating settings • Logging in or out • Performing sensitive actions Audit logs may include user ID, action type, entity type, IP address, user agent, old values, new values, and timestamps. These logs help businesses investigate activity, prevent abuse, resolve disputes, and maintain operational accountability.

Salesgee does not sell your personal data or business data. We may share limited information only when necessary to operate the service, comply with law, or protect users. This may include sharing data with: • Hosting providers • Payment processors • Email delivery providers • SMS or communication providers • Analytics and monitoring tools • Customer support tools • Security and fraud-prevention services • Legal, tax, or regulatory authorities where required by law We only share the information needed for the specific service purpose. Where possible, we work with providers that apply confidentiality, security, and data protection safeguards.

If you subscribe to a paid Salesgee plan, payment may be processed by third-party payment providers. Salesgee may store subscription status, plan type, payment references, billing history, renewal dates, and related account information. We do not intentionally store full card numbers unless explicitly handled by a certified payment provider or required through an approved payment infrastructure. Payment providers process payment information according to their own privacy and security policies.

Salesgee may use cookies and similar technologies to: • Keep you logged in • Secure your session • Remember preferences • Improve platform performance • Analyze product usage • Detect suspicious activity • Improve user experience You can control cookies through your browser settings, but disabling some cookies may affect login, security, or platform functionality.

We keep data only for as long as reasonably necessary to provide Salesgee, support your account, meet legal obligations, resolve disputes, prevent fraud, enforce agreements, and maintain business records. Retention periods may vary depending on the type of data. For example: • Account data may be retained while your account is active. • Order and financial records may be retained for business, tax, audit, or legal reasons. • Audit logs may be retained for security and accountability. • Deleted records may remain in backups for a limited period before permanent removal. • Support messages may be retained to improve service and resolve future issues. When data is no longer needed, we will delete, anonymize, or securely restrict it where reasonably possible.

Depending on your location and applicable law, you may have rights over your personal data, including the right to: • Request access to your personal data • Request correction of inaccurate data • Request deletion of certain data • Object to certain processing • Restrict certain processing • Request data portability • Withdraw consent where processing is based on consent • Lodge a complaint with a data protection authority If you are a customer of a business that uses Salesgee, please contact that business directly first. Salesgee may process your information on behalf of that business and may need to refer your request to them. If you are a Salesgee account owner or user, you can contact us directly using the contact details below.

You may request deletion of your account or personal data by contacting Salesgee. Before deleting data, we may need to verify your identity and confirm your authority to make the request. Some data may not be deleted immediately if we are required to retain it for legal, tax, accounting, security, fraud-prevention, dispute-resolution, or legitimate business reasons. Where deletion is not immediately possible, we may restrict, archive, or anonymize the data where appropriate.

Salesgee may use infrastructure, service providers, or systems located in different countries. Where data is transferred or processed internationally, we take steps designed to protect the data in accordance with applicable privacy and security requirements. By using Salesgee, you understand that your data may be processed outside your country of residence where necessary to provide the service.

Salesgee is designed for businesses and is not intended for children. We do not knowingly collect personal information from children. If we become aware that a child has provided personal data without proper consent, we will take reasonable steps to delete it.

Salesgee may send you product updates, onboarding messages, service announcements, security alerts, billing notices, and marketing communications. You can unsubscribe from non-essential marketing emails at any time. However, we may still send important account, billing, security, legal, or service-related messages where necessary.

Salesgee works hard to protect your data, but account security is also a shared responsibility. You should: • Use strong passwords • Keep login details private • Limit staff access to only what they need • Remove inactive staff accounts • Review permissions regularly • Avoid sharing admin accounts • Keep your devices secure • Report suspicious activity quickly Salesgee is not responsible for unauthorized access caused by weak passwords, shared credentials, compromised devices, or misuse of staff permissions.

If we become aware of a security incident that affects personal data, we will investigate and take appropriate steps to contain, assess, and resolve the issue. Where legally required, we will notify affected users, businesses, regulators, or other relevant parties. We may also provide recommended actions to help users protect their accounts.

Salesgee may integrate with third-party tools such as ecommerce platforms, payment systems, email services, SMS providers, WhatsApp services, analytics tools, delivery services, or marketing platforms. When you connect a third-party service, data may be shared between Salesgee and that service to perform the requested function. Third-party services are governed by their own terms and privacy policies. Salesgee is not responsible for the privacy practices of third-party platforms you choose to connect.

We may update this Privacy Policy from time to time to reflect product changes, legal requirements, security improvements, or operational updates. When we make material changes, we may notify users through the platform, email, website notice, or another appropriate method. The updated version will apply from the effective date shown at the top of this page.

For privacy questions, data requests, account deletion, or security concerns, contact us at: Salesgee Privacy Team Email: support@salesgee.com Business Address: Lagos, Nigeria